Refund policy
At OSO LAVISH, we want you to love your order. We offer exchanges on eligible items within 30 days of delivery. We do not offer refunds unless required by applicable law.
Exchange eligibility
To qualify for an exchange, items must be:
- Unworn and unwashed
- In original condition
- Returned with all original tags attached
- Returned in the original packaging when possible
Items that show signs of wear, washing, damage, or use may not qualify for an exchange.
How to request an exchange
To request an exchange, contact us through our Contact Us page within 30 days of delivery. Include your order number, the item you want to exchange, and the replacement size or item you would like.
We’ll provide return instructions after reviewing your request. Please do not send items back before receiving instructions.
Exchange shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. OSO LAVISH will cover shipping for replacement items when the mistake was ours.
Your replacement item will be shipped after we receive and inspect the returned item.
Price differences
If the replacement item costs more, you’ll be responsible for paying the difference before the exchange is completed. If the replacement item costs less, we’ll issue the difference as store credit.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, contact us through our Contact Us page within 7 days of delivery. Include your order number and photos of the item so we can help resolve the issue.
Final sale items
Final sale items are not eligible for exchanges or cancellations. Final sale items will be clearly identified before purchase.
Order cancellations
Cancellation requests must be submitted within 1 hour of placing an order and before the order is fulfilled. Once an order has been fulfilled or shipped, it cannot be canceled, but it may qualify for an exchange under the terms above.
Policy changes
OSO LAVISH reserves the right to update this policy at any time. The policy in effect when your order was placed will apply to that order.